Coheris Solutions

CRM solutions to implement your customer strategies

Serving over 800 enterprises across industry sectors, today the Coheris CRM suite has become a point of reference in the French market for customer relations. By meeting all the operational and analytical requirements from the contact centre to multi-channel marketing campaigns and of sales management in B2B and B2C, Coheris CRM is fully up to speed with all variations of business logic.

Coheris also meets the specific CRM requirements of industries whose products are sold in retail or through specialized networks (B2B2C). Coheris Trade optimizes the work of mobile sales staff, who visit the points of sale and increases the efficiency of sales and marketing departments. To complement these vertical solutions, Coheris Merch addresses merchandising issues and supports the strategy of category managers.

Business Intelligence accessible to all

A complete platform for quick development of analytical applications, Coheris Harry allows the entire enterprise to benefit from its’ BI potential. It combines BI technologies (interactive reports, multidimensional analysis, dashboards…) with special business logic and an intuitive navigation, to create business applications accessible to all, without special training. End users work with BI without being ware of it!

Predictive analysis completes a classical analytical approach. Coheris SPAD, data mining software, easily lets you create predictive models from advanced statistical methods. Segmenting a customer population, analyzing their buying behavior, evaluating financial risks or detecting fraud, are some concrete examples of applications.

Assistance to deploy your projects efficiently

For the implementation of its solutions, Coheris works with a network of integration partners, providing specialized teams for CRM or BI projects, with the ability to intervene anywhere in the world. Besides, our own Professional Services teams are capable to handle the integration of our products in specific cases.

We are highly aware of the importance of assistance and support for the success of your projects. Regardless of the principal contractor, our specialized consultants provide assistance to the project owner, product expertise to the integration team, consultancy etc. Coheris also offers a complete training program for its software products.